Eligibility and Age Restrictions

Only persons who have reached the age of 18 may purchase from the ElfDrive online store, provided that they submit valid information during the ordering process, accept the store policy / General Terms and Conditions, and agree to be bound by them. By placing an order, the customer declares that they understand and accept the following: our Elf Bar products must not be used by persons under the age of 18, pregnant women, persons allergic to propylene glycol (PG), or persons suffering from cardiovascular disease or diabetes.

Acceptance of the Terms

Please use our services only if you agree with every provision of these General Terms and Conditions and accept them as binding upon you. Orders may only be placed after accepting these General Terms and Conditions. This document is not filed or archived as an individually executed agreement; the contract is concluded exclusively in electronic form and does not constitute a written contract. No code of conduct is referenced. The ordered parcel may only be received by a person who has reached the age of 18.

Online Orders and Formation of the Sales Contract

Products may only be ordered online. An order becomes effective when the online order is confirmed by us by e-mail. At the same time, a sales contract is concluded between the customer and the distributor. The purchase price is the consumer price displayed next to the products and includes the VAT applicable in the relevant country. The total order amount also includes the shipping cost. The displayed prices are stated in EUR. Cash on delivery is available on our website.

Country-Specific Regulations

The sale, purchase, possession, import, and use of nicotine-containing products may be subject to different laws and regulations depending on the destination country.

Before placing an order, it is the customer’s sole responsibility to verify whether the ordered products may be legally purchased, imported, possessed, or used in their country of residence or destination.

By placing an order, the customer confirms that the purchase and import of the ordered products comply with the applicable laws of their country.

ElfDrive acts solely as an online retailer and accepts no responsibility or liability for any legal restrictions, customs regulations, import prohibitions, confiscation of goods, fines, penalties, or any other legal consequences resulting from the purchase, importation, possession, or use of the products in the customer’s country.

If the products are prohibited, restricted, or otherwise regulated in the destination country, the customer assumes full legal responsibility for the order and any consequences arising from it.

Orders placed from countries where such products are prohibited are made entirely at the customer’s own risk.

Placing an Order

On our website, you can easily select the product you wish to order and then place your order quickly and conveniently by opening the shopping cart.

Detailed Purchase Process

Selecting a Product and Adding It to the Cart

A product may be purchased from the product list or from the individual product page. If you require more than one item, set the quantity to the desired amount. Quantities may later be modified by clicking “Cart”. For certain products, specific characteristics may be selected (for example, color, nicotine content, etc.). Some options (for example, additional extras) may involve an additional charge, which will be clearly displayed in the same place. By clicking “Add to Cart”, the selected product is added to the cart and the contents of the cart are displayed. The cart contents may remain available after leaving the website if you are registered and logged in.

Shopping Cart Options

During the purchase process, the contents of the cart remain visible under the “Cart” section. When a product is added to the cart, it appears on the cart page, where you may change the quantity or remove the product. Products not removed from the cart, in the quantities shown there, form part of the order. The purchase process may be completed by clicking the “Checkout” button, after which the cart contents can only be changed by returning to the previous step.

Entering Order Details

The following information is required to place an order: billing details, shipping details, shipping method, and payment method. Please provide these details accurately so that the parcel can be delivered correctly. On the confirmation page, please verify that all details are correct before submitting your order. For registered customers, settings used for the previous order may be retained and can be corrected at this stage. After confirming the order details, the final amount payable will be displayed on screen. This amount consists of the value of the ordered goods and, where delivery is required, the applicable shipping cost. Shipping fees are calculated automatically by the system and require no further action from you.

Payment and Shipping Options

In the shopping cart, select the payment and shipping method that best suits your needs.

Order Confirmation

After submitting your order, you will shortly receive a confirmation e-mail containing the details of your order and confirming that the order has been received by us. Processing begins when this e-mail is sent. If you do not receive the confirmation within a few hours, please contact the website operator. In some cases, certain e-mail providers may not reliably receive automated messages.

Temporary stock shortages may occur. If a selected product is unexpectedly unavailable, we will contact you as soon as possible. Ordered products are generally delivered within 2–10 business days. Delivery time may depend significantly on the number and contents of orders. If your order arrives incomplete, you may choose to accept a higher-value store coupon for use on a future purchase or request replacement of the missing product.

Uncollected or Undelivered Shipments

Customers whose parcels are returned to us because they were not collected may be placed on a restricted list. This may mean that future cash-on-delivery orders are not accepted and that only orders paid in advance by online bank card may be shipped to that customer.

If the customer fails to accept the product at the time of delivery or at an agreed delivery time, the service provider may withdraw from the contract unilaterally and may charge the customer the shipping costs incurred. The customer will first receive notification by e-mail. If the customer fails to respond or make contact within the specified period, the service provider may take the necessary steps available under applicable law.

Where payment was made in advance and the customer does not collect the parcel, our staff may contact the customer by telephone within three business days to arrange a new delivery date. The costs of repeated delivery, including return shipping costs, are borne by the customer and must be settled before a repeated shipment is dispatched.

If the customer again fails to accept the product at the repeated delivery time, the service provider may withdraw from the contract unilaterally and charge the customer the shipping costs incurred. Where a purchase price was paid by bank transfer, the amount paid will be refunded without interest, less applicable shipping costs, within thirty days after the second planned delivery date, subject to applicable law.

Product Composition

·       The percentage (%) indicates nicotine strength.

·       The product contains absorbent material used with vegetable glycerin, propylene glycol, and natural and/or artificial flavorings.

·       Nicotine-containing products contain added manufactured nicotine salt.

Right of Withdrawal

According to the rules referred to in the original terms, customers purchasing online may withdraw from the contract without giving a reason within 14 days of receiving the goods. A refund of the purchase price can only be made for a product that has not been put into use and is returned complete and undamaged. If the product has already been used, the customer may only be entitled to warranty repair or replacement claims, subject to applicable law.

If the customer nevertheless requests a refund for a product that has already been put into use, any refund may be subject to depreciation where permitted by applicable law. Refunds are made only by bank transfer within 14 days after the returned goods have been received and inspected. Please include the bank account number and account holder name with the returned product. Return shipping costs are borne by the customer. We cannot accept returned parcels sent on a cash-on-delivery basis, because the condition of the product(s) must be verified before any refund is issued.

For matters not expressly regulated in these Terms, the applicable provisions of Directive 2011/83/EU on consumer rights, Directive 2000/31/EC on electronic commerce, and any other applicable European Union and national consumer protection laws shall apply.

If you wish to exercise your right of withdrawal or termination, you must send a clear statement of your intention electronically by e-mail to: support@ElfDrive.eu

The maximum processing time for e-mails is 2 business days.

Warranty / Guarantee Conditions and Claims Procedure

Warranty matters are handled in accordance with the strict reseller rules and conditions prescribed by the relevant manufacturer. If you wish to submit an additional complaint directly to a manufacturer, you may use the following contact pages:

·       https://www.elfbar.com/contact-us.html

·       https://www.jnrvapor.com/

·       https://www.vapsolo.com/contact-us/

·       https://pocosale.com/contact-us/

Certain products, including some Elf Bar electronic cigarette devices, are non-durable consumer goods with a limited service life. Under the original store policy, only defects present or occurring on the day of receipt may qualify for warranty handling for such products. Please report the fault by e-mail and attach a video showing the issue.

Advertised puff capacity is based on short draws of approximately 0.30–0.45 seconds per puff. Battery performance may be affected by temperatures below 15°C, as the battery may consume more energy under cold conditions. If the lower LED indicator flashes, this may indicate that the battery has been naturally depleted and is not necessarily considered a defect. For rechargeable devices, a burnt taste may indicate that the e-liquid has been exhausted and that the product has reached the end of its usable life; this condition is not necessarily considered a defect.

A defective electronic cigarette product reported on the day of receipt may be replaced subject to stock availability. Under the original store policy, a warranty claim must be reported on the day the fault occurs or, at the latest, within 24 hours after the fault is discovered. A replacement product may then be dispatched. If the same product is unavailable, its purchase price may be credited for use in the store. Return shipping costs for accepted warranty claims are borne by the company. Claims are investigated within 5 business days after notification and receipt of the returned product. These rights apply only in the event of defective performance and do not apply to faults caused by the consumer.

The warranty described above applies only to the relevant product and does not extend to damage allegedly caused by the product to other items or property, except where liability cannot lawfully be excluded. Defective products accepted under the warranty process will be replaced as soon as reasonably possible. If the same product is unavailable, its purchase price may be credited for use in the store.

Personal Data Required When Placing an Order

·       Name

·       Shipping address

·       Telephone number

·       E-mail address

If registration or the entry of data is abandoned and the website is left before completion, our system does not intentionally retain personal data from the incomplete process, except where technical, legal, security, or platform-level processing requires otherwise.

Data Protection and Processing

The operators of the ElfDrive electronic cigarette online store are committed to protecting customers’ personal data. The online store treats visitors’ personal data confidentially and applies appropriate security, technical, and organizational measures intended to protect the data. Personal data is used for processing purchases, arranging parcel shipment, and delivery, and is not disclosed to third parties except where disclosure is necessary for order fulfillment, delivery, payment processing, legal compliance, or another lawful purpose.

The original privacy policy refers to various Hungarian and European data-protection rules, including legislation concerning the protection of personal data, electronic commerce, direct marketing, and the processing of personal information. Because the legal framework has changed over time, applicable current data-protection law, including the GDPR where relevant, should be applied to the processing of personal data.

ElfDrive’s privacy approach is based on transparency and, where consent is the appropriate legal basis, informed and voluntary consent. Depending on the processing activity, ElfDrive may act as a data controller and may use service providers acting as data processors, for example hosting, e-commerce platform, logistics, analytics, communication, or other service providers required to operate the online store.

While browsing the online store, technical information may be recorded for statistical, security, and operational purposes, including IP address, browser/device information, and visit duration. Such data may be provided to competent authorities where required by law or where a legally valid and properly substantiated request is received.

Data provided when subscribing to the newsletter is treated confidentially. An unsubscribe option is provided in marketing communications, and customers may also request unsubscribing or deletion using the contact details provided by ElfDrive. You may request deletion or other exercise of your data-protection rights by contacting us by e-mail, subject to any legal retention obligations that may apply.

By browsing the ElfDrive online store and submitting an order, you acknowledge the applicable General Terms and Conditions and the relevant data-processing information made available by the store.

Currency Conversion and Cookies

By using our website, you acknowledge that third-party services may process your IP address in order to determine your approximate location for currency-conversion purposes. You also acknowledge that the selected currency may be stored in a session cookie in your browser. A session cookie is temporary and is normally deleted automatically when the browser is closed. This is used so that the selected currency can remain consistent while you browse the website and so that prices can be displayed or converted in the relevant local currency.

Contact

For privacy, withdrawal, warranty, or support-related questions, please contact: support@elfdriveshop.eu